Veeam v8 – Backup Fails – NFC storage connection is unavailable

I encountered this issue on a brand new Veeam installation the other day. When running a test backup job.

"Error: NFC storage connection is unavailable, Storage: [stg-datastore-(Number),nfchost-host-(Number),conn:(ServerName)"

2014-12-01_23-15-37

When going opening up the job log, found in;

C:\ProgramData\veeam\Backup\JobName\Job.(JobName).Backup.txt)

2014-12-03_09-29-39

In the Job logs, I found the following lines which point me to the issue;

[ViJobSanSource] Can't find datastore LUNs or information in Backup Infrastructure for 'Temp-DS-000' datastore. VM is not SAN mode compatible.

[ProxyDetector] Detecting storage access level for proxy [VMware Backup Proxy]

Testing proxy ip [192.168.10.20], netmask [255.255.255.0]
Testing host ip [10.0.0.102]

[ProxyDetector] Proxy [VMware Backup Proxy] lies in different subnet with host [VMware ESXi 5.5.0 build-2143827]

From this output, we can see that the ESXi hosts management ports are on a different subnet to the Veaam Server, and the Veeam server does not have access or routing to this subnet.

By adding a static route in CMD, telling the Server how to get to the hosts subnet, the job then runs successfully on a retry.

route add [network] mask [subnet] [gateway IP] metric 1 -p

Other issues that can cause the same outcome is DNS issues, where by DNS is either unavailable at the time of the job running, or incorrect DNS entries for the ESXi hosts.

 

Regards

Dean

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